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Vodafone to use Google’s AI and cloud for Customers

A large number of studies have shown that despite large investments in 4G and 5G networks, it has become increasingly difficult for telecom operators to find new sources of income. Agreement is the latest trend in the convergence of the telecom market and Silicon Valley. Customer data has been processed.

The six-year partnership includes cooperation between mobile operator Vodafone (Vodafone) and technology giant Google (Google) with up to 1,000 employees in the United States, Spain and the United Kingdom. Simultaneously create and deploy new digital services for consumers and corporate customers in multiple countries/regions via new agreement, and extract new information from customer data to improve relationships and increase customer loyalty.

Research firm Gartner predicts that the public cloud computing market will grow by 23.1% by 2021, reaching US$332.3 billion (£239.3 billion). When users can immediately upgrade to a new phone, change a contract, or add services to an existing agreement without having to wait for a call with a call center agent, they will feel happier.

He said that Vodafone has long tried to automate at least 50% of all changes or updates to existing contracts and agreement. As part of this work, mobile operators have launched “friendly” chatbots with digital assistants that have AI support. It was called TOBi in 2017. The app is supported by IBM Watson and comes with artificial intelligence (AI), allowing immediate access to information on general topics, such as international roaming or 5G access.

To reach an existing agreement with Amazon Web Services (AWS) to place business applications and computing functions where data is stored using the cloud and 5G mobile Internet-a concept called edge computing. The contract signed with Google aims to expand this concept of customer service automation and accelerate the provision of consumer and enterprise services worldwide. He is not saying that so far, he has discovered 700 use cases and found that use cases are useful for owning a data platform.

Advantages include cost savings through simplified and centralized processes. This is an important announcement that highlights the degree of technological change that is taking place. In the field of telecommunications, today may be more dramatic than any other industry.

Read More: Virtual Reality making healthcare more Accessible

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